How to Order
You can order white
furniture online by clicking the 'buy now' button. This
brings you to the paypal shopping cart where you can add quantities.
You can either shop for more items or go to the checkout.
Once we receive your order we will contact you
with delivery times.
We endeavour to hold sufficient stock to meet all orders but
if we have insufficient stock to supply or deliver the goods
ordered we will contact you to give the expected delivery time.
We may offer a refund.
Payment is done through Paypal. If you have an account you can
log in. If you do not have an account you can pay with all major
credit cards. Paypal is an easy, secure method to shop on the
Internet. We do not collect or store credit or debit card details.
Cancelling your Order
You can cancel your contract at any time up to 7 working days
after the day of delivery. To do this, please e-mail us or write
You do not have to give any reason for cancellation.
However, a brief explanation will help us to improve the service
we offer to customers in the future.
If you cancel, you must return the goods to us
at your own expense. A term to this effect is only compulsory
if you choose to make the buyer responsible for the cost of
returning the goods. You must ensure that the goods are packaged
adequately to protect against damage.
This cancellation policy does not affect your
Please see delivery
page for details and costs.
A signature is reuired for delivery,
please provide a delivery address where it is possible to deliver
on a week day 9am - 5pm.
The couriers for most items are City
Link.. On despatch of most items an email will be sent and the
delivery would be expected 2 working days later.
If you do not receive delivery on the expected
day, please go to www.city-link.co.uk and type in your tracking
number to find out if delivery was attempted.
Each parcel is held for 5 days in the local depot
and if not collected it is returned to us. If an item is returned
to us due to incorrect address or non collection within specified
time after attempted delivery (photograph is taken by couriers
as proof ofattempted delivery) you are liable for the return
postage charge of £15 per parcel and initial delivery
will not be refunded.
Please supply a mobile number for our couriers to contact you
to arrange a suitable delivery date and time slot. It is important
you are able to receive the goods as quickly as possible when
shipped a delivery address with occupancy is essential to the
prevention of damages whilst in transit. If an item has been
attempted delivery or held for collection an unreasonable length
of time we will not be responsible for any damages suffered.
Returns and Refunds
You have 28 days to return an unused item. If you are unhappy with any product please email us
within 14 days and return the product in original packaging within 28 days
of receiving it . We will give you a refund when we
receive the product.
Please note we can not refund the actual postage
cost* for returns.
You will be required to arrange and pay for the
return of the products to us. When returning items you are strongly
recommended to get proof of posting. We cannot accept responsibility
for parcels lost or damaged in transit. Please do not write
on any box and return in original packaging. Please ensure address
label is attached firmly to packaging, do not write on packaging.
Please return to
The White Lighthouse
18 Hanwood Business Park,
All deliveries need to be inspected for any damage
before accepting them and signing for them, ensure you sign
damaged with the courier as otherwise it will be taken that
goods are received in good order. If in doubt sign for the goods
as damaged, if there is any damage please email us to notify
us of the damage within 24 hours.
If a damaged item is received please email a photo
of the damage and packaging to firstname.lastname@example.org.
The White Lighthouse does not provide to any third party any
information relating to our customers. Email addresses provided
with orders may be used by the White Lighthouse to send product
information or information. If you do not wish for us to email
you any literature please email email@example.com
to confirm this is the case.
Self Assembly Furniture
Check the contents against the instructions enclosed. Once assembly
has started, self assembly furniture is non-returnable. This
does not affect your statutory rights. If a part is damaged
a replacement will be sent.
The White Lighthouse
18 Hanwood Business Park
Descriptions of Goods
We take every care to make sure that the description and specification
of our products are correct. The colour reproduction of our
products is a close representation, we cannot accept any responsibility
for any variation in colour caused by the browser software or
computer system used by you.
*the actual postage cost is £9.00 and £40
for pallet delivery