The White Lighthouse Furniture

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The White Lighthouse - Terms and Conditions

How to Order
You can order white furniture online by clicking the 'buy now' button. This brings you to the paypal shopping cart where you can add quantities. You can either shop for more items or go to the checkout.

Once we receive your order we will contact you with delivery times.

Availability
We endeavour to hold sufficient stock to meet all orders but if we have insufficient stock to supply or deliver the goods ordered we will contact you to give the expected delivery time. We may offer a refund.

Payment
Payment is done through Paypal. If you have an account you can log in. If you do not have an account you can pay with all major credit cards. Paypal is an easy, secure method to shop on the Internet. We do not collect or store credit or debit card details.

Cancelling your Order 
You can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please e-mail us or write to us.

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods to us at your own expense. A term to this effect is only compulsory if you choose to make the buyer responsible for the cost of returning the goods. You must ensure that the goods are packaged adequately to protect against damage.

 

This cancellation policy does not affect your legal rights.

Delivery
Please see delivery page for details and costs.

A signature is reuired for delivery, please provide a delivery address where it is possible to deliver on a week day 9am - 5pm.

The couriers for most items are City Link.. On despatch of most items an email will be sent and the delivery would be expected 2 working days later.

If you do not receive delivery on the expected day, please go to www.city-link.co.uk and type in your tracking number to find out if delivery was attempted.

Each parcel is held for 5 days in the local depot and if not collected it is returned to us. If an item is returned to us due to incorrect address or non collection within specified time after attempted delivery (photograph is taken by couriers as proof ofattempted delivery) you are liable for the return postage charge of £15 per parcel and initial delivery will not be refunded.

Delivery Address
Please supply a mobile number for our couriers to contact you to arrange a suitable delivery date and time slot. It is important you are able to receive the goods as quickly as possible when shipped a delivery address with occupancy is essential to the prevention of damages whilst in transit. If an item has been attempted delivery or held for collection an unreasonable length of time we will not be responsible for any damages suffered.

Returns and Refunds
You have 28 days to return an unused item. If you are unhappy with any product please email us within 14 days and return the product in original packaging within 28 days of receiving it . We will give you a refund when we receive the product.

Please note we can not refund the actual postage cost* for returns.

You will be required to arrange and pay for the return of the products to us. When returning items you are strongly recommended to get proof of posting. We cannot accept responsibility for parcels lost or damaged in transit. Please do not write on any box and return in original packaging. Please ensure address label is attached firmly to packaging, do not write on packaging.

Please return to

Returns Department
The White Lighthouse
18 Hanwood Business Park,
Belfast
BT161DE

Damaged Items

All deliveries need to be inspected for any damage before accepting them and signing for them, ensure you sign damaged with the courier as otherwise it will be taken that goods are received in good order. If in doubt sign for the goods as damaged, if there is any damage please email us to notify us of the damage within 24 hours.

If a damaged item is received please email a photo of the damage and packaging to info@thewhitelighthousefurniture.co.uk.

Customers Details
The White Lighthouse does not provide to any third party any information relating to our customers. Email addresses provided with orders may be used by the White Lighthouse to send product information or information. If you do not wish for us to email you any literature please email info@thewhitelighthousefurniture.co.uk to confirm this is the case.

Self Assembly Furniture
Check the contents against the instructions enclosed. Once assembly has started, self assembly furniture is non-returnable. This does not affect your statutory rights. If a part is damaged a replacement will be sent.

Return Address
The White Lighthouse
18 Hanwood Business Park
Dundonald
Belfast
BT16 1DE

Descriptions of Goods
We take every care to make sure that the description and specification of our products are correct. The colour reproduction of our products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

*the actual postage cost is £9.00 and £40 for pallet delivery

 

If you have any questions please email info@thewhitelighthousefurniture.co.uk

 

 
 
 
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The White Lighthouse, 17-18 Hanwood Business Park, Belfast, BT16 1DE, UK The White Lighthouse is the trading style of The White Lighthouse Ltd - registered in Northern Ireland no NI 610888