How to Order
You can order white
furniture online by clicking the 'buy now' button. This
brings you to the paypal shopping cart where you can add quantities.
You can either shop for more items or go to the checkout.
Once we receive your order we will contact you
with delivery times.
We endeavour to hold sufficient stock to meet all orders but
if we have insufficient stock to supply or deliver the goods
ordered we will contact you to give the expected delivery time.
We may offer a refund.
Payment is done through Paypal. If you have an account you can
log in. If you do not have an account you can pay with all major
credit cards. Paypal is an easy, secure method to shop on the
Internet. We do not collect or store credit or debit card details.
Cancelling your Order
You can cancel your contract at any time up to 14 working days
after the day of delivery. To do this, please e-mail us or write
You do not have to give any reason for cancellation.
However, a brief explanation will help us to improve the service
we offer to customers in the future.
If you cancel, you must return the goods to us
at your own expense. A term to this effect is only compulsory
if you choose to make the buyer responsible for the cost of
returning the goods. You must ensure that the goods are packaged
adequately to protect against damage.
This cancellation policy does not affect your
Please see delivery
page for details and costs.
A signature is reuired for delivery,
please provide a delivery address where it is possible to deliver
on a week day 9am - 5pm.
Dispatch of your order is usually withiin 2-3 working days. An email will be sent on dispatch to let you know when to expect delivery. If the delivery is missed the couriers will leave a card with the relevant delivery details to contact them to re-arrange delivery. If the item is returned to sender the total postage fee will be incurred.
Please supply a mobile number for our couriers to contact you
to arrange a suitable delivery date and time slot. It is important
you are able to receive the goods as quickly as possible when
shipped a delivery address with occupancy is essential to the
prevention of damages whilst in transit. If an item has been
attempted delivery or held for collection an unreasonable length
of time we will not be responsible for any damages suffered. If the items are returned to our warehouse for non delivery or collection the return fee will be incurred.
Returns and Refunds
You have 28 days to return an unused item. If you are unhappy with any product please email us
within 14 days and return the product in original packaging within 28 days
of receiving it . We will give you a refund within 3 working days of receiving the returned item.
Please print off and fill in the returns form(click here) and include with the goods.
Please note we can not refund the actual postage
cost* for returns.
You will be required to arrange and pay for the
return of the products to us. When returning goods you are strongly
recommended to get proof of posting. Please ensure the goods are packaged adequately to ensure they are not damaged in transit. We cannot accept responsibility
for parcels lost or damaged in transit. If the item is received damaged we are unable to refund the cost of the goods. Please ensure address
label is attached firmly to packaging, do not write on packaging.
Please return to
The White Lighthouse
18 Hanwood Business Park,
Goods do not need to be checked prior to signing for items, your signature is only to acknowledge receipt of the item. Please check your goods immediately on receipt and notify us of any issues within 3 working days of receipt.
We spend a lot of time and expense to provide the best packaging for our items to try to ensure these arrive undamaged. Please check all items throughly on receipt and email firstname.lastname@example.org to notify of any damage within 3 working days of receipt. After this time we are unable to be held responsible for any damages.
The White Lighthouse does not provide to any third party any
information relating to our customers. Email addresses provided
with orders may be used by the White Lighthouse to send product
information or information. If you do not wish for us to email
you any literature please email email@example.com
to confirm this is the case.
Self Assembly Furniture
Check the contents against the instructions enclosed. Once assembly
has started, self assembly furniture is non-returnable. This
does not affect your statutory rights. If a part is damaged
a replacement will be sent.
The White Lighthouse
18 Hanwood Business Park
Descriptions of Goods
We take every care to make sure that the description and specification
of our products are correct. The colour reproduction of our
products is a close representation, we cannot accept any responsibility
for any variation in colour caused by the browser software or
computer system used by you.
*the actual postage cost is £9.00 and £40
for pallet delivery